Working an Exception Code 19: Credit Memo
A credit memo can be issued by a supplier when an overpayment is made. When a credit memo is received that is not accompanied by the invoice that should receive credit, the AP associate should following the Exception Code 19 processing steps below.
- myOhio.gov > MY WORKSPACE > Financials Globe > NavBar > Menu > Accounts Payable > Batch Processes > Extracts and Loads > VOLT Landing Page
- Verify all required fields are completed (i.e., Business Unit, Origin Code, Supplier ID, Location, Address, Invoice Number, Invoice Date, Invoice Received, and Last Receipt Date).
- Complete any other fields that are provided on the invoice image.
- Click Reassign.
- The Reassign pop-up window displays.
- Select the appropriate Work Group based on the instructions in the "AP Exception Codes Quick Reference Table" topic.
- Click the Exception Category lookup icon and select the appropriate Exception Category.
- Enter the OSS Comment based on the standards found in the "AP Exception Codes Quick Reference Table" topic.
- Click OK.
- The VOLT work item is routed to the selected Work Group.