Effective: 03/15/2021

• Invoice # not populated in an Invoice # field on the invoice
• Missing Invoice pages
• Backup documentation needed - If a voucher was created and denied by OBM State Accounting and/or agency did not provide the required backup documentation, then the invoice is returned to the submitter (i.e., supplier or agency) for resolution.
• See Determining Required Backup in "The FIN SOURCE" for Ohio.
• See Understanding Invoices in "Tthe FIN SOURCE" for Ohio.
• Line item totals do not match invoice total
• No Remit to Address on Invoice
• Multiple Invoices on 1 Image (Email / Fax Only)
• Unable to read invoice (Email / Fax Only)

1. Verify all required fields are completed (i.e., Business Unit, Origin Code, Supplier ID, Location, Address, Invoice Number, Invoice Date, Invoice Received, and Last Receipt Date).
2. Complete any other fields that are provided on the invoice image.
3. Click Reassign.

• The Reassign pop-up window displays.

4. Select the appropriate Work Group based on the instructions in the "AP Exception Codes Quick Reference Table" topic.
5. Click the Exception Category lookup icon and select the appropriate Exception Category.
6. Enter the OSS Comment based on the standards found in the "AP Exception Codes Quick Reference Table" topic.
7. Click OK.
8. The VOLT work item is routed to the selected Work Group.