Welcome to the QA Procedure

What is Quality Assurance?


A Culture of Quality

Customer service is the driving force behind what everyone does at Ohio Shared Services (OSS). The QA team works to maintain a culture of quality and continuous improvement at OSS. Service First is not only a promise to our customers to exceed expectations, but an attitude. Customer satisfaction and a healthy work environment are mutually supportive and necessary to succeed.


The Quality Assurance (QA) Audit Process



This section of "The Source" contains the current processes and procedures for Quality Assurance at OSS.



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