Welcome to the QA Procedure

What is Quality Assurance?


A Culture of Quality

Customer service is the driving force behind what everyone does at Ohio Shared Services (OSS). The QA team works to maintain a culture of quality and continuous improvement at OSS. Service First is not only a promise to our customers to exceed expectations, but an attitude. Customer satisfaction and a healthy work environment are mutually supportive and necessary to succeed.


Partnership Agreement

Referencing the Performance Based Pay Plan, in the Partnership Agreement, Shared Service Associates (SSAs) will advance through pay range steps and be eligible to receive pay supplements based upon their individual and team performance based metrics.


The Quality Assurance (QA) Audit Process



This section of "The Source" contains the current processes and procedures for Quality Assurance at OSS.



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