QA audits a random sample of at least 10% of the daily volume (per associate) of expense reports approved for payment by TE Associates for reimbursement of travel expense. The QA Reviewer objectively audits for accuracy based on the criteria found in “The Source.” (See Auditing the Expense Report in the Travel & Expense Process section.)
Quality targets are outlined by management. Errors detected by the QA audit may affect an individual or team performance rating.
The QA audit process for Travel & Expense has three main steps:
Tools used for the QA audit for TE include both OAKS Financials and SharePoint. Government web sites are also often used for verification of some information submitted. Screens from OAKS FIN and SharePoint are open simultaneously during the review process.
Next steps - "Auditing Travel & Expense"