QA Revision History

The table below provides an overview of changes that have been made to the QA section of "The Source" for OSS.

 

Effective Date

Section

Former Process/Procedure

New Process/Procedure

9/6/2018

  • If a critical matter is identified (i.e., overpayment) send an e-mail to the associate who received the error, the captain, the supervisor of the team and the QA team supervisor so that the payment can be quickly corrected. Include in the message the reason for notification, the voucher number, and the supplier name.
  • Changed to read: If a critical matter is identified (i.e., overpayment), send an e-mail to the associate who received the error, the associate's coaches, and the QA team coaches so that the payment can be quickly corrected. Include in the message the reason for notification, the business unit, voucher number, and supplier name.

9/6/2018

N/A

  • Deleted: "the captain"
  • Changed: "supervisor" to "coach"

7/5/2018

  • Throughout QA topics
  • Vendor Maintenance
  • Change Vendor Maintenance to Supplier Operations throughout

7/5/2018

Referencing the Performance Based Pay Plan, in the Partnership Agreement, Shared Service Associates (SSAs) will advance through pay range steps and be eligible to receive pay supplements based upon their individual and team performance based metrics.

Delete "Partnership Agreement" section.

 

Ticket TASK0101848

7/5/2018

  • Quality targets are outlined in the Partnership Agreement. Errors detected by the QA audit may affect an individual or team performance rating.

Updated: Quality targets are outlined by management. Errors detected by the QA audit may affect an individual or team performance rating.

 

Ticket: TASK0097176

6/11/2018 N/A Updated the new myOhio page image and access.
5/21/2018 N/A Updated AP QA Operational Accuracy v5.0 workbook.
2/9/2017 N/A Updated hyperlinks to the Partnership Agreement.