During the AP voucher creation process in OAKS FIN, if an invoice is received that has multiple issues, AP will assign the invoice to ECM as an exception code "24: Multiple Issues" for return processing. ECM will send the Invoice Return Notification to the supplier by email or mail. The agency is emailed a copy of the Invoice Return Notification.
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Select Exception from the Status dropdown.
Select ECM from the Work Group dropdown.
Verify assigned Exception Category displays "24: Multiple Issues."
Ensure all fields are complete and accurate. Return image to AP Associate if fields are not complete or there are any discrepancies such as spelling and/or grammatical errors.
After reviewing the sorter page and ensuring all fields are complete and accurate, follow the steps below.
Click Add New Tracker button.
The Invoice Return Tracker page displays.
Enter the Supplier Name from the Sorter page.
Enter Supplier ID from the Sorter page.
Enter the Business Unit from the Sorter page.
Enter the Origin Code from the Sorter page.
Enter Invoice # from the Sorter page.
Enter Invoice Amount from the Sorter page.
Enter the Image ID from the Sorter page.
Enter the OSS Comment from the Sorter page in the Additional Notes field.
Fix any grammatical issues, remove initials, and remove date from Return Reason.
If the comment is unclear, return the item to the AP associate.
If applicable, select the applicable form to attach.