Working an Exception Code 24: Multiple Issues

During the AP voucher creation process in OAKS FIN, if an invoice is received that has multiple issues, AP will assign the invoice to ECM as an exception code "24: Multiple Issues" for return processing. ECM will send the Invoice Return Notification to the supplier by email or mail. The agency is emailed a copy of the Invoice Return Notification.

 

In this Topic Hide

Navigate to item on AP Sorter Page

Update the Invoice Return Tracker

Update the AP Sorter Page

Navigate to item on AP Sorter Page

 

  1. Select Exception from the Status dropdown.

  2. Select ECM from the Work Group dropdown.

  3. Click search.    

  4. Verify assigned Exception Category displays "24: Multiple Issues."

  5. Ensure all fields are complete and accurate. Return image to AP Associate if fields are not complete or there are any discrepancies such as spelling and/or grammatical errors.

  6. After reviewing the sorter page and ensuring all fields are complete and accurate, follow the steps below.

Update the Invoice Return Tracker

 

  1. Click Add New Tracker button.

 

  1. Enter the Supplier Name from the Sorter page.

  2. Enter Supplier ID from the Sorter page.

  3. Enter the Business Unit from the Sorter page.

  4. Enter the Origin Code from the Sorter page.

  5. Enter Invoice # from the Sorter page.

  6. Enter Invoice Amount from the Sorter page.

  7. Enter the Image ID from the Sorter page.

  8. Enter the OSS Comment from the Sorter page in the Additional Notes field.

  1. Select "Supplier" from the Returned To dropdown.
  2. Select "Multiple Issues" checkbox for the Return Reason.
  3. Select "Improper Invoice" from the Type of Return dropdown.
  4. If the invoice lists a valid email address, select "Email" from the Returned Method dropdown.
    1. Enter the supplier's email in the Suppler Addresses field.
    2. Click Save.
    3. The system will automatically generate an Invoice Return Notification and send the notification to the agency and supplier.
  5. If the invoice does not list a valid email address, select "USPS" from the Returned Method dropdown.

 

    1. Enter the Supplier Street Address.
    2. Enter the Supplier City.
    3. Select the Supplier State.
    4. Enter the Supplier Zip Code.
    5. Click PRINT LETTER button.
    1. Click Create PDF.
    2. Click Print to print the letter.
    3. Print the letter.
    4. Close the print page.
  1. Return to the Invoice Return Tracker.
  2. Close the page.
  3. Mail the Invoice Return Notification to the supplier.

Update the AP Sorter Page

 

  1. Locate item on AP Sorter page.
  2. Select checkbox next to desired line item.
  3. Select Sort Status "Rejected."
  4. Click Save.