Working an Exception Code 13: Rescan Mail

During the AP voucher creation process in OAKS FIN, If a single scanned image (i.e., not emailed or faxed) contains more than one invoice, or if the scanned image is illegible or missing pages, AP will assign the invoice to ECM as an exception code "13 - Rescan Image" for procession. ECM will locate the original scanned invoice and rescan the image.

 

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Navigate to item on AP Sorter Page

Rescan Invoice

Update the AP Sorter Page

 

Navigate to item on AP Sorter Page

 

  1. Locate original scanned invoice and/or print the invoice.

  2. Click search.    

  3. Verify assigned Exception Category displays "13-Rescan Mail."  

  4. Ensure all fields are complete and accurate. Return image to AP Associate if fields are not complete or there are any discrepancies such as spelling or use of non-standard comment.

 

Rescan Invoice

  1. Locate the original scanned invoice.
  2. Rescan the original document.

Update the AP Sorter Page

 

  1. Update the required fields to locate item on AP Sorter page.
  2. Select checkbox next to desired line item.
  3. Select Sort Status "Rejected."
  4. Click the Comments tab.
  5. Type "Pulled for rescan [Initials, DATE]" in the OSS Comments field.
  6. Click Save.