During the AP voucher creation process in OAKS FIN, If a single scanned image (i.e., not emailed or faxed) contains more than one invoice, or if the scanned image is illegible or missing pages, AP will assign the invoice to ECM as an exception code "13 - Rescan Image" for procession. ECM will locate the original scanned invoice and rescan the image.
In this Topic ShowHide
Locate original scanned invoice and/or print the invoice.
Verify assigned Exception Category displays "13-Rescan Mail."
Ensure all fields are complete and accurate. Return image to AP Associate if fields are not complete or there are any discrepancies such as spelling or use of non-standard comment.