When an agency submits an invoice that does not comply with the PPF Policy, AP will assign the invoice to ECM as an exception code "01-PPF Policy" for return processing. ECM will return the Invoice Return Notification to the agency via email.
If the ECM associate has a question concerning AP's assignment of the exception code, contact an AP Captain.
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Select Exception from the Status dropdown.
Select ECM from the Work Group dropdown.
Verify assigned Exception Category displays "01-PPF Policy."
Ensure all fields are complete and accurate. Return image to AP Associate if fields are not complete or there are any discrepancies such as spelling and/or grammatical errors.
After reviewing the Sorter page and ensuring all fields are complete and accurate, follow the steps below.
Navigate to SharePoint to access the New Invoice Return Tracker (see Appendix B).
Click Add New Tracker button.
The Invoice Return Tracker page displays.
Enter the Supplier Name from the Sorter page.
Enter Supplier ID from the Sorter page.
Enter Business Unit from the Sorter page.
Enter Origin Code from the Sorter page.
Enter Invoice # from the Sorter page.
Enter Invoice Amount from the Sorter page.
Enter the Image ID from the Sorter page.
Enter the OSS Comment from the Sorter page in the Additional Notes field.
Fix any grammatical issues, remove initials, and remove date from Return Reason.
If the comment is unclear, return the item to the AP associate.