Effective: 11/18/2015

As Contact Center employee's remember to use the Service First philosophy while on the phone, sending emails, or following up with the customer.

Engage the customer by:

• Giving a warm, friendly greeting and the CC associate name
• Listening for the information needed
• Asking for any missing information
• Identifying the customer’s needs
• Informing the customer of how the CC associate will resolve
• Resolving the inquiry and offering to help the customer with additional inquiries